Return Policy

Effective Date: July 24, 2024

At Jewelznjeepz, we are committed to ensuring our customers are completely satisfied with their purchases. We understand that sometimes, a product may not meet your expectations, and you may need to return it. This Return Policy outlines the process for returning items and receiving refunds or exchanges. By making a purchase on www.jewelznjeepz.com, you agree to the terms outlined in this Return Policy.

1. General Return Policy

• Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom orders and personalized items are not eligible for returns unless they arrive damaged or defective.
• Time Frame: You must notify us of your intent to return an item within 14 days of receipt. The item must be returned to us within 30 days of the delivery date.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

• Custom or personalized orders
• Items on sale or clearance
• Gift cards
• Downloadable software products
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. Return Process

Step 1: Contact Us

To initiate a return, please contact us at [email protected] with the following information:

• Your order number
• A description of the issue
• Relevant photos if the item is damaged or defective

Step 2: Approval

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If approved, we will provide you with a return shipping address and any additional instructions.

Step 3: Shipping

If your return is approved, you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Step 4: Inspection

Once we receive your returned item, we will inspect it to ensure it is in its original condition. If the item is in its original condition, we will process your refund or exchange.

4. Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at [email protected] with your order number and details of the issue. Upon approval, we will provide instructions for the exchange process.

6. Shipping Returns

To return your product, you should mail your product to:

Jewelznjeepz
154 Four Points Rd
Weedville, PA 15868
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number, a description of the issue, and photos of the damaged item. We will work with you to resolve the issue promptly, including providing a replacement or refund as appropriate.

8. International Returns

International returns are handled in the same manner as domestic returns. However, please note that shipping times may vary, and you will be responsible for any customs fees or duties associated with the return.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

10. Return Shipping Costs

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

11. Contact Information

If you have any questions or concerns about our Return Policy, please contact us:

• By email: [email protected]
• By phone: 814-335-3604
• By mail: 154 Four Points Rd, Weedville, PA 15868

We appreciate your business and are committed to providing high-quality products and excellent customer service. Thank you for shopping with Jewelznjeepz!